Returns and Refunds

Time Limit

Order cancellation is not acceptable but product can be exchanged. Exchange requests must be made immediately after the installation in front of our delivery team. Once it is properly installed, LifeStraw start purifying the water instantly from the water purifier, the return policy will not apply. After proper installation, if there is any problem persists, please contact customer service representative.

Return/Exchange requests for LifeStraw GO, LifeStraw Personal, LifeStraw Family is not acceptable.

Packaging

Items with any quality issue (defective or damaged) must be returned in new and unused condition, with all original tags and labels attached. Please contact the customer service representative before you return or courier the package. You could reach us via our hotline number: 09638-334411 (10:00 AM – 5:30 PM, Sunday – Thursday)

Return Process:

Step 1: Contact customer service representative to initiate a return. Please provide us with the following information:

  1. Order details
  2. Return or exchange reason
  3. Description of the issue (for quality issues only ex. damaged or defective products)
  4. Pictures if applicable (for quality issues only ex. damaged or defective products)

Customer Service Representative will reply to you within 24 hours and offer you a proper solution.

Step 2: Place the item securely in its original packaging and mail the package to the following address:

Refund / Exchange Policy

In case of a return (only for damaged or defective products), the refund shall be initiated post the product is delivered back to us and the quality of the products returned are verified by us. After verifying and inspecting the condition of the item, we will process your refund or exchange ASAP. Please allow 7-10 business days of processing time.

We will notify you when the refund or exchange has been processed.

*Refund will be initiated once the request is checked & verified

If you have any questions concerning our return policy, please contact us:

Hotline

09638334411 (10:00 AM – 5:30 PM, Sunday – Thursday)

Thanks for choosing LifeStraw. Healthy Sipping